Frequently Asked Questions

Elec-T is a mission-driven ride-sharing service with a focus on providing safe, reliable, and community-based transportation. Our goal is to create jobs while supporting humanitarian efforts.

You can book a ride using the Elec-T app, which is available for both Android and iOS platforms. Simply sign up, select your pickup location, and request a ride.

Elec-T offers both standard ride services and Women Mx+, a special feature designed to provide added safety for women. You can also reserve drivers for specific times and days.

Yes, Elec-T offers two distinct apps: one for passengers and one for drivers. Both apps are designed for ease of use, with features tailored to the specific needs of each user.

To join as a driver, you can sign up via the Elec-T Driver app. You'll need to provide proof of identity, vehicle registration, and pass a background check to ensure safety.

You can pay for your ride through various methods, including credit cards, mobile payments, and direct transfers. Drivers are compensated weekly, with options for app usage leasing.

For any issues, you can contact Elec-T’s support team directly through the app. Our customer service is available 24/7 to assist with ride disputes, payment issues, or other inquiries.

Currently, Elec-T operates mainly in Ukraine, but we are planning to expand our services to other regions. Keep an eye on our announcements for future updates.

If your ride is canceled or delayed, you will be notified via the app. You can choose to rebook or request a refund, depending on the situation.

After every ride, you’ll have the option to rate your driver and provide feedback through the app. We use this information to ensure high standards of service.